Terms and Conditions
Charente Assistance is based at 16200 Courbillac. We endeavour to limit our activities to within a radius of 30km of this location. On occasions where we accept work outside of this area, a surcharge for travel time may be levied.
2. Goods and Materials
We are able to source most goods and/or materials for works we carry out or for properties we are responsible for. This may cover building or garden materials, household goods or food items.
Wherever possible we will endeavour to purchase these items whilst out on general or private business. In this instance we are more than happy to pick up any items without charging for our time. However if we are required to make a specific shopping trip or travel outside of our day to day area, additional fees will apply (see note 3).
3. Charges for Goods and Materials
Where we are required to pay for any goods or materials and then seek reimbursement from the client, the cost will be subject to a handling fee of 15% of the purchase price. All purchases of this nature will be subject to this fee.
In addition to this, should we be required to travel specifically to purchase these goods our standard hourly rates will apply. However if we are able to source these goods whilst at or nearby the relevant shops we will do so free of charge. This fee will be applied at our discretion.
4. Payment for third party work
Where it is not possible for us to carry out specific work ourselves, we can arrange for a third party to provide that service. This may be electrical, plumbing or other specialised work. In this instance we will levy a €25 administrative fee, to make the arrangements, including obtaining a quote (devis) on your behalf. In addition to this any site visits to meet the third party representative or allow access will be charged at our standard rates.
Additionally if we are required to pay the cost of any third party work and seek reimbursement from the client then this amount will be subject to our purchase handling fee.
5. Extra Hours
Our hourly rate after an 8 hour day will be charged at €35 per hour per person.
Payment for general services
Our payment terms are payment at the end of each working day or week where works falls over two or more days.
Payment for seasonal or regular works
Works that are carried out on an ongoing regular basis or throughout the season will be invoiced at the end of each calendar month. In these circumstances payment must be made by cheque or bank transfer strictly within 5 working days from the date of the invoice.
The option of invoicing for works carried out is completely at our discretion.
7. Late Payment
Invoices for regular or seasonal work are sent on the last day of each month with payment due within 5 working days. Any invoices not paid by the 14th day of the following month will be subject to a 10% penalty. Invoices not paid by the 28th day of that month will be subject to an additional 20% penalty and in the instance of regular and/or on going work may result in a suspension of service.
If payment has not been made, nor a schedule of late payments agreed upon, then the outstanding debt will be passed to a debt collection agency.
We endeavour to use our own equipment wherever possible. Where this equipment is petrol driven the cost of fuel will be included in the rates quoted on our website.
At this time the only items of equipment that carry a surcharge are our stump grinder and ride-on mower. The stump grinder is subject to a surcharge of €50 per day or part day. The ride-mower is subject to a surcharge of €10 per hour.
On occasions where we use the clients equipment, this will only be done so with the prior consent of the client. We accept no responsibility for any damage or breakdown caused whilst using this equipment.
9. Working at height
Where we are required to work at height; either on a ladder, scaffold or trellis we reserve the right to stipulate a two person team. For reasons of health and safety it may be required to have two of our team on site at the same time. This will be dependent upon site conditions and we will advise you prior to scheduling in the work.
Where working at height is required a surcharge of €5 per hour will be levied.
10. Weed Killing
Due to the high cost of weedkiller in France this service incurs a surcharge of €5 per hour or part hour.
11. Waste removal
The removal of any waste in France is highly regulated and often expensive. It must be delivered to licensed sites and we must pay to use these sites.
We are normally able to take green/garden waste to our local dechetterie. We pay a smaller fee to use this facility and are therefore able to limit the cost to the client. The fee to remove green waste to the dechetterie is €25 per visit. At this time we are not able to use the dechetterie service offered by Calitom nor any dechetterie located in the Charente Maritime.
There may be restrictions on any other waste we are able to remove from site. We will always discuss this prior to making any arrangements and any additional costs incurred by us will be passed on to the client and be subject to the payment handling fee detailed above.
12. Swimming pools - general
We offer a weekly pool cleaning and chemical balancing service. However we do not undertake any repair work ourselves. In the event that repairs are required we can organise a third party specialist to do this.
We cannot accept any responsibility for any problems or damage caused to your pool, the liner or the filtration system by anyone using your pool.
14. Clear Water Guarantee
As part of our pool opening service we now guarantee that your pool water will remain clear whilst it is not being used. Should the water go green or cloudy we will do whatever is necessary to clear it again – free of charge (excluding the cost of any replacement water).
This guarantee is provided as long as....
have carried out the pool opening in the same season.
are providing a weekly pool clean/chemical balance.
pool is fully functioning, including any skimmers, jets, interconnecting
pipework and the filter system.
substrate in the filter system or filter cartridges must be no more than three
This guarantee is not valid if….
pool is in use and for up to 10 days after the last use as we cannot be sure
the pool has been used correctly and without misuse.
other than a member of our team has added any chemicals to the pool.
pool filtration system has been switched off, for any reason, including power
- Nous avons effectué l'ouverture de la piscine dans la même saison.
- Nous fournissons un équilibre hebdomadaire de piscine propre/chimique.
- La piscine est entièrement fonctionnelle, y compris les écumoires, jets, tuyauteries d'interconnexion et le système de filtration.
- Le substrat du système de filtration ou des cartouches filtrantes ne doit pas être âgé de plus de trois ans.
- La piscine est en usage et pour jusqu'à 10 jours après la dernière utilisation car nous ne pouvons pas être sûr que la piscine a été utilisée correctement et sans mauvaise utilisation.
- Toute personne autre qu'un membre de notre équipe a ajouté des produits chimiques à la piscine.
- Le système de filtration de la piscine a été éteint, pour quelque raison que ce soit, y compris les coupures de courant.
We reserve the right to change these terms and conditions at any time.